Frequently Asked Questions

Orders

Can I change or cancel my order?

Contact us as soon as possible. We cannot guarantee changes once processing has started.

How do I track my order?

You will receive a shipping confirmation email with tracking information after dispatch.

Shipping

Where do you ship?

We currently ship to 28 selected countries and regions, including the United States, Canada, the United Kingdom, Australia, selected European countries, and selected destinations in Asia and the Middle East.

What are your shipping rates?

United States orders under US$75: US$5.99. International orders under US$75: US$12.99. Orders of US$75 or more qualify for free standard shipping.

How long does shipping take?

In-stock orders process in 2–4 business days. Delivery times vary by destination and shipping method.

Will I pay duties or taxes?

Import duties or taxes may apply unless expressly shown as included at checkout.

Returns

What is your return window?

Eligible items may be returned within 14 calendar days of delivery.

Do you offer exchanges?

We currently ask customers to return eligible items and place a new order.

Products

Are the bags handmade?

Our pieces are handcrafted or hand-finished, so small variations are natural.

What fits inside?

Each product page includes measurements and available product details.