Shipping policy
Shipping Policy
At Marelune, each order is carefully prepared to ensure your handcrafted piece arrives safely and beautifully packaged.
Processing Time
In-stock orders are generally processed within 2–4 business days, excluding weekends and public holidays.
Pre-order, made-to-order or personalized items may require additional preparation time. The estimated dispatch date will be stated on the relevant product page.
During product launches, promotional periods and holidays, processing may take slightly longer.
Shipping Destinations
We currently ship to destinations available at checkout, including selected locations in:
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United States
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Canada
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United Kingdom
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Australia
Available shipping services and costs will be displayed during checkout.
Estimated Delivery Time
Estimated delivery times after dispatch are:
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United States: 7–12 business days
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Canada: 8–15 business days
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United Kingdom: 8–15 business days
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Australia: 8–15 business days
These estimates do not include order processing time.
Delivery may take longer because of customs clearance, public holidays, severe weather, remote-area delivery or circumstances outside our reasonable control.
United States Shipping
Standard shipping within the United States is US$5.99.
Complimentary standard shipping is available on United States orders over US$75 after discounts and before taxes.
Shipping promotions and thresholds may change and will always be shown at checkout before payment.
Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Tracking information may take up to 48 hours to update after dispatch.
Items within the same order may occasionally be shipped separately. When this happens, separate tracking details may be provided.
Customs, Duties and Taxes
International orders may be subject to import duties, taxes or customs charges imposed by the destination country.
Unless expressly stated as included during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.
Marelune does not control or determine these charges.
If a shipment is refused because import charges have not been paid, any return shipping, customs or handling costs charged to Marelune may be deducted from the refund where permitted by law.
Address Changes and Order Cancellations
Please check your shipping address carefully before completing your order.
Address changes or cancellation requests should be submitted as soon as possible. We cannot guarantee that an order can be changed or cancelled once processing has started.
Marelune is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer. Additional shipping charges may apply if an order must be resent.
Delayed or Lost Packages
Please contact us if your tracking information has not updated for an extended period or your order has not arrived within the estimated delivery window.
We will work with the shipping carrier to investigate the shipment. Where a package is confirmed lost in transit, we will arrange an appropriate replacement or refund.
Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, please:
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Check around the delivery location.
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Ask household members, neighbours or building management.
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Contact the local shipping carrier.
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Contact Marelune promptly if the package still cannot be found.
We will assist with the carrier investigation wherever reasonably possible.
Contact
For shipping assistance, please contact us through the email address or contact form listed on our Contact page. Include your order number so that we can assist you efficiently.