Returns & Refunds Policy

We hope you love your Marelune piece. If your purchase is not right for you, eligible items may be returned in accordance with the following policy.

Return Period

You may request a return within 14 calendar days of receiving your order.

After your return has been approved, the item must be sent back within 14 calendar days. Returns sent without prior authorization may not be accepted.

This policy does not limit any mandatory consumer rights that apply in your country or region.

Return Conditions

To qualify for a return, the item must be:

• Unused, unworn and in its original condition

• Free from stains, perfume, makeup, scratches or signs of use

• Returned with all original tags and security tags attached

• Returned with its original dust bag, protective materials, bead pack and packaging, where supplied

• Accompanied by valid proof of purchase

Please take care when handling and trying the item. Returns that show signs of use, damage or improper handling may be refused or may receive a reduced refund where permitted by law.

Handmade Characteristics

Marelune products are handcrafted or hand-finished.

Minor differences in bead placement, colour tone, texture, shape or finish are natural characteristics of handmade production and make each piece unique. These reasonable variations are not considered manufacturing defects.

Missing beads, broken components, damaged hardware or significant defects present upon delivery will be handled under our damaged or faulty item procedure.

Return Shipping

For change-of-mind returns, customers are responsible for:

• Return shipping costs

• Return customs charges or duties

• Choosing a trackable and appropriately insured shipping service

• Packaging the item securely to prevent damage in transit

The returned item remains the customer’s responsibility until it is received by Marelune.

Original shipping charges are generally non-refundable, except where the item is faulty, incorrect or where otherwise required by applicable law.

Exchanges

We currently do not offer direct exchanges for change-of-mind returns.

To select another colour or style, please return the eligible item for a refund and place a new order.

Faulty or incorrectly supplied items may be replaced where appropriate and subject to availability.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, faulty or incorrect, contact us as soon as reasonably possible and provide:

• Your order number

• A description of the issue

• Clear photographs or video of the item

• Photographs of the external and internal packaging

Where the issue is confirmed, Marelune will provide an appropriate remedy, which may include a repair, replacement or refund. Reasonable return shipping costs for confirmed faulty or incorrect items will be covered by Marelune where required.

Prompt reporting helps us investigate shipping damage, but it does not remove any statutory rights you may have.

Personalized and Custom-Made Items

Personalized, custom-made or specially modified products cannot normally be returned because of a change of mind.

They remain eligible for a remedy if they arrive faulty, damaged, incorrectly made or where a return is required under applicable consumer law.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, normally within 5–10 business days after inspection.

Your bank, card provider or payment service may require additional time to display the refund in your account.

Marelune cannot refund duties or taxes paid directly to customs authorities. Customers may contact the relevant customs authority to ask whether those charges are refundable.

Refused or Unclaimed Shipments

If an order is refused, left unclaimed or returned because the customer did not pay applicable import charges, the following costs may be deducted from the refund where permitted by law:

• Original shipping costs

• Return shipping costs

• Customs duties

• Carrier handling charges

Gifts and Promotional Items

Complimentary gifts and promotional items supplied as part of an order must also be returned when the qualifying product is returned.

If the promotional item is not returned, its stated retail value may be deducted from the refund where permitted by law.

Statutory Consumer Rights

Nothing in this policy excludes or limits rights that cannot legally be excluded or limited.

Customers in the United Kingdom, Australia, Canada and other applicable jurisdictions may have additional rights relating to online order cancellation, faulty goods, refunds, repairs or replacements.

Where mandatory consumer law provides greater protection than this policy, the mandatory consumer law will apply.

Starting a Return

To request a return, contact us through the email address or contact form listed on our Contact page and provide:

• Your full name

• Order number

• Item being returned

• Reason for the return

• Photographs where the item is damaged, faulty or incorrect

Please do not send a return until you have received return instructions from Marelune.